Last updated: July 20, 2026
This page explains how orders are processed, shipped, and tracked at NutriPeak.
1. How Your Order Is Fulfilled
NutriPeak works with a third-party dropship supplement fulfillment partner. When you place an order, it is sent directly to their facility, where your product is picked, packed, and shipped to the address you provide at checkout. Because of this model, orders are not fulfilled from our own warehouse.
2. Processing Time
Orders shipping within the United States are typically processed within 2-5 business days before they hand off to the carrier. Processing time is separate from carrier transit time (see below). Orders are not processed on weekends or major US holidays.
3. Carrier Transit Time
After your order leaves the fulfillment facility, transit time depends on your location and the carrier used:
- US domestic: typically 3-7 business days in transit after processing, depending on your location and the carrier.
- International (our full list of ~37 supported countries): transit time varies more widely, typically 7-21 business days after processing, depending on destination, customs processing, and local carrier handoff. Some destinations may take longer, especially during customs review or peak shipping periods.
These are estimates, not guarantees. Carrier delays, customs holds, weather, and other events outside our control can extend delivery times.
4. Tracking
Every order ships with tracking. Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your package. If you don’t receive tracking within the processing window above, check your spam folder or contact us.
5. Countries We Ship To
We currently ship to approximately 37 countries, led by the United States as our primary market. The exact list of supported countries is shown at checkout when you enter your shipping address — if your country isn’t available at checkout, we are not currently able to ship there.
6. Customs, Duties, and Import Taxes
For international orders, your shipment may be subject to customs duties, import taxes, or fees charged by your country. These charges are set by your local government, are outside our control, and are the responsibility of the customer. We recommend checking your country’s customs policy before ordering if you’re unsure.
7. Address Accuracy
Please double-check your shipping address at checkout. We ship to the address you provide, and we are not able to reroute a package once it has been handed to the carrier. If you notice an error immediately after ordering, contact us right away and we’ll do our best to correct it before the order ships — we cannot guarantee a change once fulfillment has started.
8. Lost or Delayed Packages
If tracking shows unusual delay or your package appears lost in transit, contact us at support@nutripeaklabs.com with your order number. We will look into it with the carrier and fulfillment partner and work with you on next steps.
9. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, see our Returns & Replacements Policy for how to report it and what happens next.
10. Contact Us
Shipping questions? Email support@nutripeaklabs.com with your order number and we’ll help.