Last updated: July 20, 2026
We want you to receive exactly what you ordered, in good condition. This policy explains what we do — and don’t — offer when it comes to returns and replacements, so there are no surprises.
1. The Short Version
- If your order arrives damaged, defective, or is the wrong item, and you report it within 30 days of delivery, we will send a replacement at no extra cost.
- We do not accept returns of opened supplement products. Once a bottle or package is opened, it cannot be resold or restocked for safety and hygiene reasons, so it is not eligible for return.
- We do not offer a general money-back guarantee or refunds for a change of mind, taste preference, or personal results. Supplements affect everyone differently, and we don’t make promises about individual outcomes.
2. Damaged, Defective, or Wrong Items
If any of the following happens, we’ll make it right with a replacement:
- Your product arrived physically damaged (e.g., crushed container, broken seal from shipping damage).
- Your product is defective (e.g., visibly spoiled, contaminated, or clearly not manufactured to spec).
- You received the wrong item or the wrong quantity compared to your order confirmation.
To report an issue:
- Email support@nutripeaklabs.com within 30 days of the delivery date shown on your tracking.
- Include your order number and clear photos of the item (and packaging, if damage is shipping-related).
- We will review your report and, once confirmed, ship a replacement of the correct item at no cost to you.
Reports submitted after 30 days from delivery, or without supporting photos when requested, may not be eligible for a replacement.
3. Why We Don’t Accept Opened-Product Returns
Our products are consumable dietary supplements. Once a seal is broken or a product has been opened, we cannot verify how it was stored or handled, and we cannot resell it. Accepting opened returns would put other customers’ safety at risk, so we don’t do it — even if you simply changed your mind. This is standard practice for consumable health and supplement products, and it protects everyone who buys from us, including you.
4. What We Don’t Offer
To be fully transparent: we do not offer refunds or money-back guarantees for reasons such as not liking the taste, not experiencing the results you hoped for, or simply changing your mind after an unopened or opened purchase. Individual results from any supplement vary and are not something we can promise or guarantee in advance.
5. Unopened Items
If an item is genuinely unopened, unused, and still sealed, contact us within 30 days of delivery and we’ll review it case by case — but this is not a guaranteed return right, and we may decline returns that don’t meet our verification standards (e.g., no proof of purchase, seal integrity cannot be confirmed).
6. Allergic Reactions or Adverse Effects
If you experience an allergic reaction or adverse effect after using one of our products, stop use immediately and consult a healthcare professional. Please also report it to us at support@nutripeaklabs.com so we can log it and work with our fulfillment partner as needed. This report process is for safety tracking, not a refund process.
7. How Replacements Are Shipped
Approved replacements are shipped using the same process described in our Shipping Policy, including standard processing and carrier transit times, and will include tracking.
8. Contact Us
Questions about a specific order? Email support@nutripeaklabs.com with your order number and we’ll help sort it out.